Your Role: Enterprise Delivery & Success Lead

Entirely is building the first open, AI-powered ecosystem for Tailored Marketing at Scale — enabling enterprise teams to orchestrate campaigns, channels, and content with unprecedented automation, personalization, and efficiency. Headquartered in Zug, Switzerland, we bring together portfolio companies, strategic technology partners, and leading academic institutions to address the complexity and fragmentation of the global marketing technology landscape. Entirely.ai is the dedicated home for AI experiments within Entirely to explore bold ideas, test breakthrough capabilities, and translate emerging research into viable enterprise solutions. Our mission is to co-create a scalable, defensible business model in collaboration with our founding partners, other ecosystem players, and leading universities such as ETH Zurich. From rapid prototypes to production-ready pilots, we turn concepts into solutions that can transform the way enterprise marketing teams operate.

We are looking for a Delivery & Success Lead to take ownership of how these solutions move from concept to reality in the hands of our customers and partners. This role sits at the intersection of delivery, customer success, and partner enablement — ensuring that our AI experiments and platform capabilities are successfully deployed, adopted, and scaled within enterprise environments. You will work closely with the Product Manager, engineers, AI researchers, service designers, and customer stakeholders to scope, plan, and deliver Proofs of Concept (POCs) and strategic projects that create measurable business impact. Much like the role of a strategic program leader in a hyperscale AI organization, you will bring structure, clarity, and momentum to fast-moving initiatives —bridging technical exploration with enterprise integration. You will be the operational anchor for our ecosystem engagements: coordinating cross-Enterprise Delivery & Success Lead 1functional teams, managing external partners, facilitating agile delivery rituals, and ensuring that every engagement moves us closer to a scalable and defensible go-to-market position.

Location: Hybrid/ Zug, CH
Seniority: Senior
Start: As soon as possible

Your Mission

• Oversee delivery of enterprise Proofs of Concept (POCs) and strategic projects: ensure they are scoped, resourced, and executed to deliver measurable business outcomes.

•  Act as the operational bridge between Entirely.ai and enterprise customers: coordinate integrations, onboarding, and embedding of our solutions into their Martech stacks.

• Own partner enablement: select, onboard, and manage external research, compliance, and implementation partners to accelerate delivery and scale capabilities.

• Standardize execution: create delivery playbooks, governance models, and reusable processes to ensure consistent quality and speed across projects.

• Support customer and partner success: monitor adoption, facilitate training, and ensure delivered solutions create lasting value beyond initial deployment.

• Collaborate with the Product Manager to align customer-facing delivery with the evolving platform roadmap and feature readiness. Lead cross-functional coordination with product, engineering, design, and ecosystem stakeholders to unblock delivery challenges and maintain momentum.

• Step into special projects as needed: from compliance and contract design to acting as scrum master or program lead for high-priority initiatives.

• Occasionally represent Entirely.ai at industry meetups, conferences, customer-facing events, and our blog, acting as a thought leader in AI-enhanced marketing.

Your Profile

• Proven track record in project/program management or enterprise solution delivery in B2B SaaS, AI, or marketing technology. client-facing and relationship management skills — able to work with C-level stakeholders to define outcomes, set expectations, and ensure satisfaction.

• Ability to translate complex technical concepts (e.g., AI, APIs, Martech integrations) into clear business value propositions and actionable delivery steps.
• Experience coordinating multiple external vendors, research partners, and agencies.
• Familiarity with Martech stacks, enterprise workflows, and integration patterns is a strong plus.
• Skilled at building and running governance models, delivery frameworks, and repeatable processes.
• Proficient in agile delivery methods with hands-on experience facilitating rituals such as daily stand-ups, sprint planning, retrospectives, and backlog refinement.
• Comfortable working in agile delivery environments while ensuring results are documented, measured, and communicated.
• Versatile “generalist operator” mindset: able to pivot between strategy, execution, and relationship management without losing focus.
• Bonus: Experience in customer success, partner enablement, or enterprise onboarding.
• Fluent in English; German is a plus.
• Willing to travel occasionally to our Zug office (e.g. up to 2 days/week) and to customer sites within Europe.

Working With us Means

You will join a high-ambition, low-ego environment where innovation meets the real-world complexity of enterprise marketing. As part of the DuMont Media Group — with roots tracing back to the 17th century and today calling itself a ‘startup with over 400 years of tradition’ — we combine the speed of a startup with the network and resources of an established group. We are still at the beginning of our journey, which means you will have significant creative leeway to shape what we do and leave a visible impact from day one. This is also an opportunity to work at the forefront of agentic AI, applying it to a domain where the next paradigm shift is already taking shape.

• Direct collaboration with world-class AI researchers and experienced industry partners.
• Competitive salary, performance-based incentives.
• Opportunities for professional growth, with direct access to executive mentors, investor networks, and cutting-edge AI research.
• Flexible working hours, hybrid work options, and a modern office in Zug, with regular collaboration days in Zurich and remote work possibilities.
• Team events and game nights — from hiking in the Swiss Alps to table soccer, lunch & learns, and board games.
• English as our default language, plus snackable (Swiss-)German lessons from local colleagues.
• A diverse, international, and collaborative culture that values initiative, openness, and delivering tangible results.
• Optional relocation assistance for internationals.